Privacy Policy

Your privacy matters to us. This policy explains how carivolynthesa collects, uses, and protects your personal information when you use our financial education services.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

1 Information We Collect

At carivolynthesa, we collect information that helps us provide better financial education services. This happens when you register for courses, contact us, or interact with our platform. We're transparent about what we gather and why.

Personal Information

Name, email address, phone number, mailing address, and professional background details you provide during registration.

Technical Information

IP address, browser type, device information, and how you navigate through our website and learning materials.

Learning Data

Course progress, quiz results, assignment submissions, and interaction with our educational content and instructors.

Communication Records

Messages you send us, support requests, feedback, and records of phone calls or video sessions when you give consent.

2 How We Use Your Information

We use your information to deliver quality financial education and improve our services. Here's specifically what we do with the data you share:

Provide access to courses, webinars, and educational materials tailored to your learning goals
Send important updates about your enrollment, course schedules, and program changes
Improve our curriculum based on learning analytics and student feedback
Respond to your questions and provide technical support when needed
Comply with Canadian financial education regulations and legal requirements
Send relevant educational resources and information about upcoming programs (with your consent)

3 Information Sharing and Disclosure

We don't sell your personal information to third parties. However, there are specific situations where we may share your data, always with appropriate safeguards in place.

Service Providers

We work with trusted companies that help us deliver our services – like payment processors, email platforms, and learning management systems. These partners can only use your information for the specific services they provide to us.

We may also share information when required by Canadian law, to protect our legal rights, or if our business structure changes through merger or acquisition. In such cases, we'll notify you and ensure your data remains protected under the same privacy standards.

4 Your Privacy Rights

Under Canadian privacy laws, including PIPEDA, you have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Access: Request a copy of the personal information we hold about you
Correction: Ask us to correct any inaccurate or incomplete information
Deletion: Request deletion of your personal data, subject to legal and contractual obligations
Portability: Receive your data in a commonly used format
Withdrawal: Withdraw consent for marketing communications at any time
Complaint: File a complaint with the Privacy Commissioner of Canada if you have concerns

To exercise any of these rights, contact us using the information provided below. We'll respond within 30 days and verify your identity before processing your request.

5 Data Security and Protection

Protecting your information is a top priority. We use industry-standard security measures and regularly update our practices to safeguard your data against unauthorized access, disclosure, or misuse.

Technical Safeguards

SSL encryption for data transmission, secure servers, regular security audits, and restricted access to personal information.

Administrative Controls

Employee training on privacy practices, confidentiality agreements, and regular review of access permissions.

Physical Security

Secure facilities, controlled access to offices and servers, and proper disposal of physical documents containing personal data.

6 Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.

Active enrollment data: Retained during your enrollment period plus 7 years for educational records as required by Canadian regulations.

Marketing communications: Until you unsubscribe or request deletion, then removed within 30 days.

Technical logs and analytics: Typically retained for 2 years for security and service improvement purposes.

Financial transaction records: Kept for 7 years as required by Canadian financial regulations.

7 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These small files help us remember your preferences, analyze site usage, and provide personalized content.

Essential cookies that make the website function properly and remember your login status
Analytics cookies that help us understand how visitors use our site and improve our services
Preference cookies that remember your settings and choices for a better user experience
Marketing cookies that help us show you relevant content and measure the effectiveness of our communications

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and your learning experience.

8 International Data Transfers

While carivolynthesa operates primarily in Canada, some of our service providers may process data outside of Canada. When this happens, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.

Cross-Border Protection

Any international transfers comply with PIPEDA requirements and include contractual protections, adequacy decisions, or other approved transfer mechanisms to maintain the security and privacy of your data.

9 Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates that don't affect your rights will be posted with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About Your Privacy?

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: info@carivolynthesa.com
Phone: +1 (306) 982-2131
Address: 940 Avenue Ernest-Gagnon, Québec, QC G1S 3R2, Canada

We'll respond to privacy-related inquiries within 30 days and work with you to address any concerns about your personal information.